A compliment about Dyson

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted 

Kindly shared by Anonymous

What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.

Where this happened

On the phone

Dyson Customers

Most talked about by Dyson customers

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How this makes Dyson customers feel

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Low
33% Expectations Exceeded
Feelings:

Delighted

33% Service
Feelings:

Delighted

33% Communication
Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Anxious

Surprised

Offended

Disgusted

12% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Disappointed

Disgusted

Scared

12% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Let down

Anxious

Disgusted

Disappointed

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Surprised

Scared

Offended

7% Rudeness
Feelings:

Let down

Frustrated

Furious

Annoyed

Disappointed

Anxious

Surprised

Offended

7% Delay
Feelings:

Frustrated

Furious

Annoyed

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Anxious

7% Quality of product
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

4% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

3% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

3% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

3% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Fraud
Feelings:

Anxious

Scared

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Disappointed

1% Communication
Feelings:

Delighted

1% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson