A compliment about Dyson

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted 

Kindly shared by Anonymous

What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.

Where this happened

On the phone

Dyson Customers

Most talked about by Dyson customers

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How this makes Dyson customers feel

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33% Expectations Exceeded
Feelings:

Delighted

33% Service
Feelings:

Delighted

33% Communication
Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

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Disgusted

13% Financial Loss
Feelings:

Annoyed

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Let down

Furious

Disappointed

Anxious

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

11% Communication
Feelings:

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Furious

Disappointed

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7% Rudeness
Feelings:

Let down

Frustrated

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Furious

Anxious

7% Service
Feelings:

Satisfied

Delighted

Happy

Pleased

7% Quality of product
Feelings:

Let down

Annoyed

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4% Delay
Feelings:

Frustrated

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4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

4% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Delivery
Feelings:

Furious

Frustrated

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2% Fraud
Feelings:

Anxious

Scared

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2% Communication
Feelings:

Delighted

Most complained about Electronics companies

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Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Bosch
  4. LG Electronics

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson