A compliment about Dyson

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted 

Kindly shared by Anonymous

What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.

Where this happened

On the phone

Dyson Customers

Most talked about by Dyson customers

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How this makes Dyson customers feel

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33% Expectations Exceeded
Feelings:

Delighted

33% Service
Feelings:

Delighted

33% Communication
Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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27% Customer Service
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Frustrated

Furious

Annoyed

Let down

Disappointed

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Anxious

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Surprised

13% Inconvenienced
Feelings:

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Scared

13% Communication
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11% Financial Loss
Feelings:

Furious

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Anxious

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9% Delay
Feelings:

Frustrated

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6% Rudeness
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5% Quality of product
Feelings:

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3% Other
Feelings:

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3% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

2% Returns
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2% Fraud
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2% Discrimination
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Furious

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2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Communication
Feelings:

Delighted

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson