A customer experience about Currys PC World

Status: Resolved

#CustomerService #FinancialLoss #Inconvenienced  Furious Annoyed Frustrated 

Kindly shared by C. Nash

What happened

We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games as I play only Farmville2 and other than that we dont really use the computer for anything else other than facebook. We were assured that it was more than capable of doing what we wanted and would also be much faster than our old computer that was purchased in 2012. We have set this up and it is not only very slow, but Farmville2 is really unplayable. I have been on to the consumer reports website and checked the speck on the computer purchased, Lenovo ideacentre 330-20AST and it clearly states that it is NOT suitable for gaming. We have been lied to and I don't really know what I can do as we have set this machine up so Currys returns policy will not cover us.

What I wish had happened

I would have liked/expected the salesman to be honest and we would have purchased a different machine that was suitable for our needs.

Where this happened

In Person - Retail Park, Unit 8 Pontardulais Rd, Cadle, Portmead, Fforest-fach, Swansea SA5 4BA

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service
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16% Financial Loss
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16% Inconvenienced
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15% Communication
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5% Rudeness
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4% Delivery
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Annoyed

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Furious

4% Fraud
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4% Quality of product
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3% Delay
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1% Discrimination
Feelings:

Furious

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1% Returns
Feelings:

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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
Feelings:

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13% Inconvenienced
Feelings:

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Anxious

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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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Annoyed

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Furious

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Unsatisfied

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3% Fraud
Feelings:

Frustrated

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2% Other
Feelings:

Furious

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Disgusted

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2% Returns
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2% Delivery
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Furious

2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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Satisfied

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1% Communication
Feelings:

Delighted

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  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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  1. Apple
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