A customer experience about Vax

Status: Approved

#FinancialLoss #CustomerService  Annoyed Furious Disappointed 

Kindly shared by Anonymous

What happened

I have a cleaning coming I like to try need cleaning products, so I can share with my clients so they can get them for my employees to use in there homes, I brought this, and seconded time I use it it cut out, I only have small hall way and kitchen laminated try hat I used it in, I tried to return it to t he shop but they said I had to. Contact the company that made it as it is an manufacturer problem, it turn on with the light but don’t Vibrate amount of lies as it is all it is it’s like it just trigger on the light side of it there’s nothing else no movement and it is brand-new in the box I have the instructions ivibe right amount of lies as it is all it is it’s like it just trigger on the light side of it there’s nothing else no movement and it was brand-new in the box I have the instructions ant find direct email address on the instructions, I have brought may item Luke karcher window cleaners, as my client have big house they also brought many items and I brought them direct and a few and they was very helpful and gave me discount on many item throw my business, I wanted to try it out in my carpets but never got round to doing so and it’s a shame as I do a lot end tenancy within my company I paid a lot of money and need something do what can I do please

What I wish had happened

Would like to be able to find email to control them and a replacement because on the Hard floor It was amazing, but hadn’t used it jn other item that it can be used on, I have picture of the item it’s new one out if they need them

Where this happened

Other

Vax Customers

Most talked about by Vax customers

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How this makes Vax customers feel

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Low
38% Customer Service
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Displeased

25% Financial Loss
Feelings:

Annoyed

Furious

Disappointed

Displeased

13% Returns
Feelings:

Annoyed

Frustrated

Disappointed

13% Communication
Feelings:

Annoyed

Frustrated

Disappointed

13% Inconvenienced
Feelings:

Displeased

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

Saddened

Disgusted

Unhappy

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
Feelings:

Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson