A complaint about KitchenAid

Status: Resolved

#Rudeness #Qualityofproduct #Delay  Furious Disappointed Frustrated 

Kindly shared by M. Massingham

What happened

Kitchen Aid stand mixer was returned under warranty as it broke after less than a year of use. I was told it would be resolved within 10 working days. It was deemed non-repairable so I would be sent a replacement. I was told the replacement was not available in my colour so offered a different colour. I accepted and was told it would be sent. After a week I chased this and was then told the mixer was not available in any colour and wouldn't be until Feb 2021. I have been offered a gift voucher to use on the website but have been told there is no similar alternative to my mixer available. The model up from my mixer is in stock, they suggested I pay the additional £150 if I wanted a similar one. The customer service team are really rude and I am growing increasingly frustrated and do not know what else I can do. I am not willing to wait until Feb 2021 for a replacement.

What I wish had happened

An apology would be nice! Not once has anyone apologised for the inconvenience - being without a mixer for a month and the hours I have spent chasing (not to mention money as all the calls are in Belgium!). I would like a similar mixer replacement to mine (6.9L) within a timely manner! The mixer cost £749 and comes with a 5 year guarantee.....

Where this happened

On the phone - 00800 381 04026 01736241039

KitchenAid Customers

Most talked about by KitchenAid customers

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How this makes KitchenAid customers feel

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Low
33% Rudeness
Feelings:

Furious

Disappointed

Frustrated

33% Quality of product
Feelings:

Furious

Disappointed

Frustrated

33% Delay
Feelings:

Disappointed

Frustrated

Furious

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Anxious

Surprised

Offended

12% Financial Loss
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Anxious

Disgusted

10% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Scared

Offended

Anxious

Surprised

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

Disgusted

8% Quality of product
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

8% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Disappointed

Furious

Surprised

Offended

Anxious

5% Delay
Feelings:

Frustrated

Furious

Disappointed

Annoyed

5% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

3% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

3% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Discrimination
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Furious

Disgusted

Disappointed

2% Communication
Feelings:

Delighted

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Anxious

Scared

Frustrated

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  1. Currys PC World
  2. Sparrow Electronics
  3. Samsung
  4. Vax

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson