A customer experience about Vax by B Goncalves

Kindly shared by B. Goncalves

Click to share your customer experience!

What happened

I purchased a vax glider from argos, not had any luck with it at all i perceived with the product but was not happy with it, it was not drying the floor properly.Argos said because we had it a month we had to go back to vax the company which i did.I have been sending emails and this problem been going on since july i they have told me different information .I am fed up chasing them i want my money back which they are refusing even though there is s fault they said they will send me labels to return still waiting this was 3wks ago.They ignore emails .So i want to know make a complaint.

What I wish had happened

For them to be more helpful and send me a new one just want money back know had enough.

Where this happened

On the phone

Vax Customers

Most talked about by Vax customers

High

Low

How this makes Vax customers feel

High

Low

38% Customer Service

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Displeased

25% Financial Loss

Feelings:

Annoyed

Furious

Disappointed

Displeased

13% Returns

Feelings:

Annoyed

Frustrated

Disappointed

13% Communication

Feelings:

Annoyed

Frustrated

Disappointed

13% Inconvenienced

Feelings:

Displeased

Electronics Customers

Most talked about by Electronics customers

High

Low

How this makes Electronics customers feel

High

Low

26% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

Displeased

12% Communication

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

Saddened

Disgusted

Unhappy

7% Delay

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud

Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns

Feelings:

Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other

Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service

Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination

Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded

Feelings:

Delighted

Happy

Satisfied

1% Quality of product

Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication

Feelings:

Delighted

Most positive experiences about Electronics companies

High

Low

Least positive experiences about Electronics companies

High

Low

View the industry page