A customer experience about Currys PC World by D Wirth

Kindly shared by D. Wirth

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What happened

I bought an undercounter freezer for my friend and when I checked the email confirmation, it stated that I had bought an undercounter fridge for her instead. This was on the 3rd of January 2021, the delivery was for the 5th Tuesday. Once I realised what had happened I sort to rectify it. I found that there was no one I could phone. I phoned one of the branches on the Monday only to be told that I had to fill in a Returns/Refund form online. I did this and heard nothing back from the company. I phoned a branch again and got the same reply. I filled in the form again and still heard nothing. I phoned the KnowHow line and all I got was options which were all of no help at all. All I’m looking for is a refund of £110.00. I’ve still heard nothing from Currys. I’m very disappointed

What I wish had happened

I’d like to been able phone up someone and stated my complaint , so that I could have stopped the delivery from happening, which it was delivered to my friend’s house. That was a waste of time for the delivery people and for whoever put it on the truck. The guys had to return it to the store. All a complete waste of time. I would also like to have been informed that my money was going to be refunded back to me. They could have contacted me either by email or phone/text. Instead all I’ve had is total silence.

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service

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Let down

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16% Financial Loss

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16% Inconvenienced

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15% Communication

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5% Rudeness

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4% Delivery

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4% Fraud

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4% Quality of product

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3% Delay

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1% Discrimination

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1% Returns

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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service

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13% Financial Loss

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13% Inconvenienced

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12% Communication

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8% Quality of product

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7% Delay

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6% Rudeness

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Anxious

Surprised

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3% Fraud

Feelings:

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Furious

2% Returns

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2% Other

Feelings:

Furious

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2% Delivery

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2% Service

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1% Discrimination

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1% Expectations Exceeded

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1% Quality of product

Feelings:

Satisfied

Delighted

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1% Communication

Feelings:

Delighted

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