A customer experience about Currys PC World

Status: Approved

#CustomerService #Communication #Inconvenienced  Furious Miffed Frustrated 

Kindly shared by D. Wirth

What happened

I bought an undercounter freezer for my friend and when I checked the email confirmation, it stated that I had bought an undercounter fridge for her instead. This was on the 3rd of January 2021, the delivery was for the 5th Tuesday. Once I realised what had happened I sort to rectify it. I found that there was no one I could phone. I phoned one of the branches on the Monday only to be told that I had to fill in a Returns/Refund form online. I did this and heard nothing back from the company. I phoned a branch again and got the same reply. I filled in the form again and still heard nothing. I phoned the KnowHow line and all I got was options which were all of no help at all. All I’m looking for is a refund of £110.00. I’ve still heard nothing from Currys. I’m very disappointed

What I wish had happened

I’d like to been able phone up someone and stated my complaint , so that I could have stopped the delivery from happening, which it was delivered to my friend’s house. That was a waste of time for the delivery people and for whoever put it on the truck. The guys had to return it to the store. All a complete waste of time. I would also like to have been informed that my money was going to be refunded back to me. They could have contacted me either by email or phone/text. Instead all I’ve had is total silence.

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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32% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Let down

Anxious

Annoyed

Disappointed

Offended

Unsatisfied

Surprised

Miffed

18% Inconvenienced
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Frustrated

Furious

Anxious

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Annoyed

Offended

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16% Communication
Feelings:

Frustrated

Furious

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Let down

Annoyed

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Unsatisfied

Anxious

Miffed

Scared

11% Financial Loss
Feelings:

Furious

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Annoyed

Anxious

Disappointed

Let down

Disgusted

7% Rudeness
Feelings:

Disappointed

Surprised

Offended

Furious

Anxious

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Annoyed

Frustrated

5% Delay
Feelings:

Frustrated

Furious

Disgusted

5% Fraud
Feelings:

Frustrated

Anxious

Scared

Annoyed

Disappointed

2% Delivery
Feelings:

Disgusted

Furious

Frustrated

2% Discrimination
Feelings:

Furious

Offended

Disgusted

2% Quality of product
Feelings:

Disappointed

Unsatisfied

Let down

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

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Disgusted

Anxious

Offended

Unsatisfied

Surprised

Miffed

13% Inconvenienced
Feelings:

Frustrated

Furious

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Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

8% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Let down

Annoyed

Frustrated

Disappointed

Furious

Surprised

Offended

Anxious

Disgusted

6% Quality of product
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unsatisfied

3% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

3% Fraud
Feelings:

Frustrated

Disgusted

Furious

Anxious

Scared

Annoyed

Disappointed

3% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

2% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

2% Discrimination
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Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson