A customer experience about Indesit

Status: Approved

#CustomerService #Communication #Qualityofproduct  Disappointed Frustrated Furious 

Kindly shared by Anonymous

What happened

Bought a fridgefreezer in april thermostat went in january and now the lights broke tried phoning and sent2 emails no satisfaction

What I wish had happened

i would like a replacement

Where this happened

In Person

Indesit Customers

Most talked about by Indesit customers

High
Low

How this makes Indesit customers feel

High
Low
33% Quality of product
Feelings:

Furious

Frustrated

Annoyed

Disappointed

33% Communication
Feelings:

Furious

Frustrated

Disappointed

Annoyed

17% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

17% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Unsatisfied

Surprised

Miffed

13% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

8% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Let down

Annoyed

Frustrated

Disappointed

Furious

Surprised

Offended

Anxious

Disgusted

6% Quality of product
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unsatisfied

3% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

3% Fraud
Feelings:

Frustrated

Disgusted

Furious

Anxious

Scared

Annoyed

Disappointed

3% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

2% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

1% Communication
Feelings:

Delighted

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