A customer experience about Currys PC World

Status: Approved

#CustomerService #Communication #Qualityofproduct  Disappointed Unsatisfied Let down 

Kindly shared by J. Hanlon

What happened

Bought a Medion s6645 laptop on line from currys 25th August 2019, the mouse/track pad started to have a mind of its own in June 2020, it was October 2020 before i got it to my local store, informed it was out of warranty, but could make an out of warranty claim, i thought thats great, then the issues started the Knowhow team would not accept it to start with as they dont/cant repair Medion laptops, ithen spent the next 4 weeks calling them with no joy and just getting the run around, i then contacted them by email using resolver, they never responded once to these emails, called them on the 29th December and got redirexted 8 times, that was the final straw, i then sent an email to Alexander Baldock there CEO that had the desired result got a response, they will not repair or replace the laptop as per the consumer protection act 2015 i keep reminding them, and there offer was £302.00 depreciation value, i then found out the laptop has a 2 year warranty and asked them to contact the manufacture there response was that they would return the laptop for me to persue, reminded them that my contract was with them i bought the laptop from them and not the manufacturer, have informed them i will now raise a simple procedure in my local Sheriff court (take them to court in Scotland) I will update on the outcome.

What I wish had happened

That Currys pc world adhered to the consumer act 2015 and treated there customers as human beings. And had repaired/replaced the laptop i never asked them for my money back as i am legally allowed to do this.

Where this happened

On the Internet - SCCCustomersolutionteam

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
32% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Let down

Anxious

Annoyed

Disappointed

Offended

Unsatisfied

Surprised

Miffed

18% Inconvenienced
Feelings:

Frustrated

Furious

Anxious

Disgusted

Annoyed

Offended

Miffed

Disappointed

Surprised

Scared

Let down

16% Communication
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Unsatisfied

Anxious

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Anxious

Disappointed

Let down

Disgusted

7% Rudeness
Feelings:

Disappointed

Surprised

Offended

Furious

Anxious

Let down

Annoyed

Frustrated

5% Delay
Feelings:

Frustrated

Furious

Disgusted

5% Fraud
Feelings:

Frustrated

Anxious

Scared

Annoyed

Disappointed

2% Delivery
Feelings:

Disgusted

Furious

Frustrated

2% Discrimination
Feelings:

Furious

Offended

Disgusted

2% Quality of product
Feelings:

Disappointed

Unsatisfied

Let down

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Unsatisfied

Surprised

Miffed

13% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

8% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Let down

Annoyed

Frustrated

Disappointed

Furious

Surprised

Offended

Anxious

Disgusted

6% Quality of product
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unsatisfied

3% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

3% Fraud
Feelings:

Frustrated

Disgusted

Furious

Anxious

Scared

Annoyed

Disappointed

3% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

2% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson