A customer experience about Currys PC World

Status: Approved

#Rudeness #Fraud #FinancialLoss  Annoyed Disappointed Frustrated 

Kindly shared by Anonymous

What happened

Purchased a care plan but cancelled it within the time permitted. That was in July 2020.I have still not Reveived my refund over 7 months later

What I wish had happened

My money refunded

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
32% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Let down

Anxious

Annoyed

Disappointed

Offended

Unsatisfied

Surprised

Miffed

18% Inconvenienced
Feelings:

Frustrated

Furious

Anxious

Disgusted

Annoyed

Offended

Miffed

Disappointed

Surprised

Scared

Let down

16% Communication
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Unsatisfied

Anxious

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Anxious

Disappointed

Let down

Disgusted

7% Rudeness
Feelings:

Disappointed

Surprised

Offended

Furious

Anxious

Let down

Annoyed

Frustrated

5% Delay
Feelings:

Frustrated

Furious

Disgusted

5% Fraud
Feelings:

Frustrated

Anxious

Scared

Annoyed

Disappointed

2% Delivery
Feelings:

Disgusted

Furious

Frustrated

2% Discrimination
Feelings:

Furious

Offended

Disgusted

2% Quality of product
Feelings:

Disappointed

Unsatisfied

Let down

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Unsatisfied

Surprised

Miffed

13% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

8% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Let down

Annoyed

Frustrated

Disappointed

Furious

Surprised

Offended

Anxious

Disgusted

6% Quality of product
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unsatisfied

3% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

3% Fraud
Feelings:

Frustrated

Disgusted

Furious

Anxious

Scared

Annoyed

Disappointed

3% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

2% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

1% Communication
Feelings:

Delighted

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