A customer experience about Currys PC World by Anonymous

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What happened

some time ago I purchased a washing machine from Currys. I was asked if I wanted an extended warranty to "give me peace of mind". It would cost £4.99p a month. Since that time I have paid over £500 for the warranty. It gave me peace of mind for ten years until Feb 2021 when the machine broke down. All my efforts to get Currys to visit and repair the machine failed. What they did next was amazing. They cancelled the standing order/direct debit not only on my washing machine but also a colour TV which was also subject to a warranty agreement. Can you assist?

What I wish had happened

They could have sent an engineer to inspect the machine in accordance with the warranty agreement.

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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31% Customer Service

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Furious

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15% Financial Loss

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15% Inconvenienced

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15% Communication

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7% Rudeness

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5% Fraud

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3% Delay

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3% Delivery

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3% Quality of product

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2% Discrimination

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Electronics Customers

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26% Customer Service

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13% Financial Loss

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13% Communication

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12% Inconvenienced

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7% Delay

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6% Rudeness

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6% Quality of product

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4% Fraud

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3% Other

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2% Service

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1% Returns

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1% Delivery

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1% Discrimination

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1% Expectations Exceeded

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1% Quality of product

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1% Communication

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Delighted

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