Kindly shared by Anonymous
What happened
some time ago I purchased a washing machine from Currys. I was asked if I wanted an extended warranty to "give me peace of mind". It would cost £4.99p a month. Since that time I have paid over £500 for the warranty. It gave me peace of mind for ten years until Feb 2021 when the machine broke down. All my efforts to get Currys to visit and repair the machine failed. What they did next was amazing. They cancelled the standing order/direct debit not only on my washing machine but also a colour TV which was also subject to a warranty agreement. Can you assist?
What I wish had happened
They could have sent an engineer to inspect the machine in accordance with the warranty agreement.
Where this happened
On the Internet
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