A customer experience about Currys PC World by J Holt

Kindly shared by J. Holt

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What happened

Ordered 4 laptops due to be delivered via DPD. Items never received. Raised complains. 7 weeks on still no resolution and being passed around non-stop. Investigations done by DPD who’ve contacted me twice.

What I wish had happened

The items resend or arranged for collection at the time. Now I need the refund

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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31% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Anxious

Offended

Unhappy

Surprised

Miffed

15% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Disappointed

Let down

Anxious

Insecure

Unhappy

Disgusted

15% Inconvenienced

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Disgusted

Offended

Let down

Miffed

Surprised

Scared

15% Communication

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unsatisfied

Disgusted

Let down

Unhappy

Anxious

Miffed

Scared

7% Rudeness

Feelings:

Disappointed

Annoyed

Frustrated

Surprised

Offended

Furious

Anxious

Let down

Insecure

5% Fraud

Feelings:

Frustrated

Annoyed

Disappointed

Unsatisfied

Anxious

Scared

3% Delay

Feelings:

Frustrated

Furious

Disgusted

3% Delivery

Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Frustrated

3% Quality of product

Feelings:

Disappointed

Unsatisfied

Let down

Frustrated

Annoyed

Insecure

2% Discrimination

Feelings:

Furious

Offended

Disgusted

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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26% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Offended

Unhappy

Surprised

Miffed

13% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Insecure

Unhappy

13% Communication

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Unhappy

Miffed

Scared

12% Inconvenienced

Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

7% Delay

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Surprised

Offended

Anxious

Insecure

Disgusted

6% Quality of product

Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

Unsatisfied

Disgusted

Insecure

4% Fraud

Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Unsatisfied

Anxious

Scared

3% Other

Feelings:

Furious

Disappointed

Frustrated

Disgusted

Anxious

Let down

2% Service

Feelings:

Delighted

Satisfied

Pleased

Happy

1% Returns

Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

1% Delivery

Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Frustrated

1% Discrimination

Feelings:

Furious

Disgusted

Disappointed

Offended

1% Expectations Exceeded

Feelings:

Delighted

Happy

Satisfied

1% Quality of product

Feelings:

Satisfied

Pleased

Delighted

Happy

1% Communication

Feelings:

Delighted

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