A customer experience about Currys PC World

Status: Approved

#FinancialLoss #Delivery #CustomerService  Annoyed Disappointed Let down 

Kindly shared by J. Holt

What happened

Ordered 4 laptops due to be delivered via DPD. Items never received. Raised complains. 7 weeks on still no resolution and being passed around non-stop. Investigations done by DPD who’ve contacted me twice.

What I wish had happened

The items resend or arranged for collection at the time. Now I need the refund

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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Low
30% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

17% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Disgusted

Offended

Let down

Miffed

Unhappy

Unsatisfied

Surprised

Scared

16% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Disgusted

Let down

Unhappy

Anxious

Miffed

Scared

14% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Anxious

Insecure

Disgusted

Unsatisfied

6% Rudeness
Feelings:

Disappointed

Annoyed

Frustrated

Surprised

Offended

Furious

Anxious

Let down

Insecure

4% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

4% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Unsatisfied

Anxious

Scared

3% Delay
Feelings:

Frustrated

Furious

Disgusted

3% Quality of product
Feelings:

Disappointed

Unsatisfied

Let down

Frustrated

Annoyed

Insecure

1% Discrimination
Feelings:

Furious

Offended

Disgusted

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Saddened

Displeased

Miffed

13% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Disgusted

Offended

Miffed

Unhappy

Unsatisfied

Surprised

Scared

Displeased

12% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unhappy

Anxious

Insecure

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Unhappy

Miffed

Scared

7% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

Insecure

7% Delay
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Surprised

Unsatisfied

Offended

Anxious

Saddened

Insecure

Disgusted

3% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Unsatisfied

Anxious

Scared

2% Other
Feelings:

Disappointed

Frustrated

Furious

Disgusted

Anxious

Let down

2% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

Disgusted

Disappointed

2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

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Least positive experiences about Electronics companies

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