A customer experience about Currys PC World

Status: Approved

#Rudeness #Qualityofproduct #FinancialLoss  Frustrated Annoyed Insecure 

Kindly shared by Anonymous

What happened

I purchased a Lg oled 65CX on 27th Nov 2020. The tv started showing lines horizontal lines on screen for which I complained in begining of March , Currys took it for for repair and changed the panel.However after a week or so the same problem arises again and I made another complaint , TV was taken for repair again on 24th. I called them and told that I want a refund and not Repair since I have lost my confidence completely and after numerous phone calls they agreed to it on 31st march. Then suddenly they tell me refund has been denied even after being prokised.i spoke with more than 60 agents and 100s of phone calls everyday to be fooled. To top it they were extremely ride and threatening

What I wish had happened

I had two faults in my oled tv within 6 months , i request for a refund before my 2 repair was made. Currys agreed to Refund on 31st March however they denied it saying repair has already been made and fooling me all this file

Where this happened

On the phone - 03445610098

Currys PC World Customers

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How this makes Currys PC World customers feel

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31% Customer Service
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15% Financial Loss
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15% Inconvenienced
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15% Communication
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7% Rudeness
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5% Fraud
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3% Delay
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3% Delivery
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3% Quality of product
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2% Discrimination
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Communication
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12% Inconvenienced
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7% Delay
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6% Rudeness
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6% Quality of product
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4% Fraud
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3% Other
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2% Service
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1% Returns
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1% Delivery
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

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  1. Currys PC World
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  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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  1. Apple
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