A customer experience about HP

Status: Approved

#Rudeness  Annoyed Let down Unsatisfied 

Kindly shared by D. Jenkins

What happened

Asking for help for a HP Printer. Caller said I’ve told you that three times. I am 80 yrs old and so not expect to be spoken to like that when I am asking for help….what help I ask myself.

What I wish had happened

Patience and politeness me to be treated as you would like to be treated yourself

Where this happened

On the phone

HP Customers

Most talked about by HP customers

High
Low

How this makes HP customers feel

High
Low
100% Rudeness
Feelings:

Annoyed

Let down

Unsatisfied

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Saddened

Displeased

Miffed

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Disgusted

Offended

Miffed

Unhappy

Unsatisfied

Surprised

Scared

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unhappy

Anxious

Insecure

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Unhappy

Miffed

Scared

7% Delay
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

Anxious

7% Quality of product
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

Insecure

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Surprised

Unsatisfied

Offended

Anxious

Saddened

Insecure

Disgusted

3% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Unsatisfied

Anxious

Scared

3% Other
Feelings:

Disappointed

Frustrated

Furious

Disgusted

Anxious

Let down

2% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

Disgusted

Disappointed

2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson