A customer experience about Samsung

Status: Approved

#Qualityofproduct #FinancialLoss #CustomerService  Annoyed Disappointed Unhappy 

Kindly shared by Anonymous

What happened

Purchased a new tv from Curry’s during lockdown, delayed deliver as it was going in a new build extension. Tv delivered month after purchase but we left unopened in the box awaiting completion of works ready fir tv to be fit. Mounted tv to the wall, took the protector screen off and there is shadow marks on the screen. Curry won’t help as purchased over 28 days ago, same with Samsung over 28 days so won’t replace and they are saying it’s cosmetic damage which is not covered under the warranty! We will have to pay for the screen to be replaced ourselves!!

What I wish had happened

They replaced the tv

Where this happened

On the phone

Samsung Customers

Most talked about by Samsung customers

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Low

How this makes Samsung customers feel

High
Low
29% Customer Service
Feelings:

Disappointed

Annoyed

Unhappy

29% Financial Loss
Feelings:

Disappointed

Furious

Disgusted

Annoyed

Unhappy

29% Quality of product
Feelings:

Disappointed

Furious

Disgusted

Annoyed

Unhappy

14% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

Saddened

Disgusted

Unhappy

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
Feelings:

Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson