Kindly shared by J. english
What happened
My Hisense fridge broke within a couple of weeks of purchase. A lug (which is part of the door) holding the shelves in the door, broke off so the shelf fell out. I contacted Hisense 'customer service who advised me that accidental damage isn't covered by warranty. I explained there was no accident, I didn't not cause this to happen. I had a pack of cheese and a pack of butter on the shelf. They imply I am lying and will not listen to me, just repeating the same reply. Disgusting. I've checked the other shelves and a couple more lugs have cracked ready to fall off. How do they think I did this?
What I wish had happened
I wish they had acknowledged my problem and replaced the door of the fridge.
Where this happened
On the Internet - https://hisense.co.uk/
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