A customer experience about Hisense Uk

Status: Approved

#CustomerService #Returns #Qualityofproduct  Unsatisfied Annoyed Frustrated 

Kindly shared by J. english

What happened

My Hisense fridge broke within a couple of weeks of purchase. A lug (which is part of the door) holding the shelves in the door, broke off so the shelf fell out. I contacted Hisense 'customer service who advised me that accidental damage isn't covered by warranty. I explained there was no accident, I didn't not cause this to happen. I had a pack of cheese and a pack of butter on the shelf. They imply I am lying and will not listen to me, just repeating the same reply. Disgusting. I've checked the other shelves and a couple more lugs have cracked ready to fall off. How do they think I did this?

What I wish had happened

I wish they had acknowledged my problem and replaced the door of the fridge.

Where this happened

On the Internet - https://hisense.co.uk/

Hisense Uk Customers

Most talked about by Hisense Uk customers

High
Low

How this makes Hisense Uk customers feel

High
Low
33% Customer Service
Feelings:

Frustrated

Let down

Unsatisfied

Annoyed

Disappointed

33% Quality of product
Feelings:

Frustrated

Disappointed

Let down

Unsatisfied

Annoyed

17% Returns
Feelings:

Unsatisfied

Annoyed

Frustrated

17% Inconvenienced
Feelings:

Disappointed

Let down

Frustrated

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Saddened

Displeased

Miffed

13% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Disgusted

Offended

Miffed

Unhappy

Unsatisfied

Surprised

Scared

Displeased

12% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unhappy

Anxious

Insecure

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Unhappy

Miffed

Scared

7% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

Insecure

7% Delay
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Surprised

Unsatisfied

Offended

Anxious

Saddened

Insecure

Disgusted

3% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Unsatisfied

Anxious

Scared

2% Other
Feelings:

Disappointed

Frustrated

Furious

Disgusted

Anxious

Let down

2% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

Disgusted

Disappointed

2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson