Airbnb

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Recent not so great
experiences :(

  • In March 2019 I found a property via website Airbnb. It was a 3bed house in Barbados for duration 17th Dec2019- 16 Jan 2020, I paid for it and confirmed booking dates with the Host. 2wks before our ho...
  • S I booked a room in a house as I was on tour. Very quickly the host became creepy, awkward and racist. I left after 2 days (I was booked for 9). Airbnb took the stance that her racist comments was h...

Airbnb Customers

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33% Financial Loss
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33% Customer Service
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Furious

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17% Fraud
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17% Rudeness
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Travel Customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways

K M EASTMOND-JEFFREY - Status: Approved

What happened

In March 2019 I found a property via website Airbnb. It was a 3bed house in Barbados for duration 17th Dec2019- 16 Jan 2020, I paid for it and confirmed booking dates with the Host. 2wks before our holiday I contacted the Host as a courtesy to confirm the time we would be checking in- she told me I ...

What I wish had happened

I would have like it if Airbnb had stuck to their word on their website, and either re-housed us or given us an immediate refund so that we could find somewhere else to stay. But Airbnb left us Homeless, They left us Penniless and they were Totally aware of the situation and had proof to justify the...

S

S Caine - Status: Approved

What happened

I booked a room in a house as I was on tour. Very quickly the host became creepy, awkward and racist. I left after 2 days (I was booked for 9). Airbnb took the stance that her racist comments was her "sharing her experiences" (she was telling me about post guests who were Italian in a racist way....

What I wish had happened

They took the complaint seriously. And gave me a full refund. And let me leave a review that keeps other people safe who might book there.

No great experiences publicly shared. Be the first.