Airbnb

Recent Complaints :(

  • In March 2019 I found a property via website Airbnb. It was a 3bed house in Barbados for duration 17th Dec2019- 16 Jan 2020, I paid for it and confirmed booking dates with the Host. 2wks before our ho...
  • S I booked a room in a house as I was on tour. Very quickly the host became creepy, awkward and racist. I left after 2 days (I was booked for 9). Airbnb took the stance that her racist comments was h...

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Airbnb Customers

Most talked about by Airbnb customers

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How this makes Airbnb customers feel

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33% Financial Loss
Feelings:

Furious

Scared

Disgusted

Annoyed

33% Customer Service
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Furious

Scared

Disgusted

Annoyed

17% Fraud
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Furious

Disgusted

Scared

17% Rudeness
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Furious

Annoyed

Scared

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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30% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Scared

Miffed

Offended

15% Inconvenienced
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Annoyed

Furious

Frustrated

Miffed

Disgusted

Other

10% Discrimination
Feelings:

Furious

Offended

Disgusted

10% Rudeness
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Furious

Annoyed

Scared

10% Customer Service
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Scared

Furious

Disgusted

Annoyed

5% Communication
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Furious

5% Quality of product
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Frustrated

Annoyed

Other

5% Returns
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Furious

Offended

Disgusted

5% Delay
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Annoyed

Miffed

Disgusted

5% Fraud
Feelings:

Furious

Disgusted

Scared

Most complained about Travel companies

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  1. Ryanair
  2. Airbnb
  3. British Airways
  4. Southern Rail

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K M EASTMOND-JEFFREY - Status: Approved

What happened

In March 2019 I found a property via website Airbnb. It was a 3bed house in Barbados for duration 17th Dec2019- 16 Jan 2020, I paid for it and confirmed booking dates with the Host. 2wks before our holiday I contacted the Host as a courtesy to confirm the time we would be checking in- she told me I ...

What I wish had happened

I would have like it if Airbnb had stuck to their word on their website, and either re-housed us or given us an immediate refund so that we could find somewhere else to stay. But Airbnb left us Homeless, They left us Penniless and they were Totally aware of the situation and had proof to justify the...

S

S Caine - Status: Approved

What happened

I booked a room in a house as I was on tour. Very quickly the host became creepy, awkward and racist. I left after 2 days (I was booked for 9). Airbnb took the stance that her racist comments was her "sharing her experiences" (she was telling me about post guests who were Italian in a racist way....

What I wish had happened

They took the complaint seriously. And gave me a full refund. And let me leave a review that keeps other people safe who might book there.

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