Asda

Recent great
experiences :)

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Recent not so great
experiences :(

  • M A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable s...
  • C
  • C I created an online order, when delivered one of the food products was five days out of the use buy date. Another item a frying pan was badly damaged and dented. Asda are refusing to offer a refund fo...

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
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17% Inconvenienced
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17% Customer Service
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8% Delivery
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6% Rudeness
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6% Fraud
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5% Returns
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5% Embarrassment
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5% Delay
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3% Quality of product
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3% Discrimination
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3% Communication
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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
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12% Inconvenienced
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12% Quality of product
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11% Rudeness
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10% Embarrassment
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9% Financial Loss
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8% Communication
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5% Discrimination
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4% Other
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3% Delay
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2% Delivery
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2% Injury
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2% Service
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2% Fraud
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1% Expectations Exceeded
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1% Communication
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1% Returns
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0% Quality of product
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0% Other
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0% Quality
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Special

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
L

L Page - Status: Approved

What happened

I had a home delivery of two item's which I declined as they were substitutes. I've had no refund even though I put in online for a refund.

What I wish had happened

I wish they had refunded my money instantly as I'm now short and still need shopping

M

m y soulsby - Status: Approved

What happened

i was asked for proof of disability by a marshall , im exempt from wearing mask , he has clearly broken the law

What I wish had happened

the same as usual , i shop there every week , i expected not to be intimidated

S

S Gillam - Status: Approved

What happened

Order didn't arrive, no email, text or phone call. Cannot get thru to customer services after 1/2 hour on phone. Am over 70 and rely on home deliveries. Very disappointed

What I wish had happened

Someone had got in touch

No great experiences publicly shared. Be the first.