Booking.com

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  • C I’m appalled that booking.com allowed me to book a non-refundable stay for £244 knowing that the accommodation had a 25+ age restriction. I am disgusted with the companies morals and ethics. They k...
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  • J My booking was cancelled 4 and a half months ago and I still haven’t received a refund!
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  • S Booked hotel room for wedding wedding now cancelled refused refund or vouchers
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Booking.com Customers

Most talked about by Booking.com customers

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How this makes Booking.com customers feel

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30% Financial Loss
Feelings:

Annoyed

Furious

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10% Discrimination
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Furious

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10% Returns
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Furious

10% Embarrassment
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Furious

10% Inconvenienced
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Furious

10% Delay
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Furious

10% Customer Service
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10% Communication
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

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Annoyed

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Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

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Surprised

Uneasy

Anti Climax

Confused

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Disheartened

25% Customer Service
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11% Inconvenienced
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Furious

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Anxious

Sad

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Anti Climax

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Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
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7% Delay
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Anxious

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6% Fraud
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4% Rudeness
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2% Other
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Annoyed

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Disgusted

2% Returns
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Furious

Annoyed

Frustrated

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Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
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Frustrated

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Furious

Unhappy

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Offended

1% Embarrassment
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Furious

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1% Quality of product
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Other

Let down

1% Delivery
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0% Delivery
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Delighted

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Overjoyed

0% Service
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0% Expectations Exceeded
Feelings:

Delighted

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  1. British Airways
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A Bamber - Status: Approved

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What happened

I booked a hotel in Rome for a short break in April 2020. Due to COVID, I was unable to travel. The hotel agreed to a date change. I now cannot contact them to arrange this, despite messaging them on all social media platforms and ringing their number many times. I have asked Booking.com to look int...

What I wish had happened

All I wanted was to change the dates of the booking. I have now had to rebook through a different company, so would now like a refund.

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