British Airways

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  • M BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mista...
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  • H I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times,...
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  • J I had 2 bookings with BA......one for flights from US to Croatia through Heathrow and the second for hotel lodging in Croatia for 5 days. When we arrived in LHR from Chicago, we attempted to make our ...
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British Airways Customers

Most talked about by British Airways customers

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How this makes British Airways customers feel

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27% Financial Loss
Feelings:

Furious

Disappointed

Frustrated

Unsatisfied

Annoyed

Displeased

Let down

13% Communication
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Annoyed

Displeased

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Furious

13% Customer Service
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Furious

7% Inconvenienced
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Furious

7% Other
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Frustrated

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Furious

7% Delivery
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Delighted

Happy

Overjoyed

7% Service
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Delighted

Happy

Overjoyed

7% Expectations Exceeded
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Happy

Overjoyed

Delighted

7% Rudeness
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Disappointed

Let down

Frustrated

7% Delivery
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Let down

Disappointed

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
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Furious

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Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

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Miffed

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Confused

11% Inconvenienced
Feelings:

Furious

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Disgusted

Let down

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Anxious

Sad

Unhappy

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Anti Climax

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Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
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Frustrated

Furious

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Sad

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Unsatisfied

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7% Delay
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Furious

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Anxious

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Sad

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6% Fraud
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4% Rudeness
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2% Other
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Annoyed

Furious

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Disgusted

2% Returns
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Furious

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Unhappy

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Unsatisfied

2% Discrimination
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1% Embarrassment
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1% Quality of product
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Annoyed

Confused

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Other

Let down

1% Delivery
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Let down

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0% Delivery
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Delighted

Happy

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0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

Happy

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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
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S

S Linton - Status: Approved

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What happened

Husband died on 27th February and I first contacted BA on 18th March and sent his death certificate, they said they would process a refund for his flight. Over the last 5 months I have called them in excess of 10 times, emailed lots of departments numerous times and even given them a tweeted, every...

What I wish had happened

I wish BA had handled the complaint and issued a refund that they agreed to 5 months ago, it is extremely disappointing and time wasting to constantly, phone and email just to get the same robotic response. "Mrs Linton I agree that the time this is taking is unacceptable I will escalate your refund...

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