British Gas

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • C Tried contacting British Gas on their 0333 customer service line. Tried 8 times over a period of two weeks. Different days. Different times of day. Every single time I get the electronic foboff vo...
    Read this experience
  • C Back in November British Gas left me and my 3 month old in a storm with no gas or electricity. During these 10 hours we were blatantly lied to about what was said during previous calls, spoken to rude...
    Read this experience
  • S Between the 13th March and 15th April we have received 4 bills. On bill dated 20/04/2020 the electric charge for the period 25/03/2020 to 09/04/2020 (15 days) is £24.19. On the bill dated 24/04/2020...
    Read this experience
Share my own experience

British Gas Customers

Most talked about by British Gas customers

High
Low

How this makes British Gas customers feel

High
Low
36% Customer Service
Feelings:

Frustrated

Anxious

Furious

Annoyed

Insecure

Disappointed

Let down

Unsatisfied

Disheartened

Saddened

Offended

Sad

18% Financial Loss
Feelings:

Anxious

Frustrated

Disgusted

Let down

Other

Saddened

Disheartened

Furious

14% Discrimination
Feelings:

Annoyed

Frustrated

Other

Disappointed

Let down

Disgusted

Anxious

9% Communication
Feelings:

Frustrated

Anxious

Furious

Sad

Offended

9% Other
Feelings:

Anxious

Other

Let down

Disgusted

Furious

Frustrated

5% Quality of product
Feelings:

Frustrated

Sad

Offended

5% Inconvenienced
Feelings:

Frustrated

Furious

Anxious

5% Delay
Feelings:

Saddened

Frustrated

Disheartened

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Unsatisfied

Let down

Other

Saddened

Disheartened

Insecure

Sad

Disappointed

Offended

Uneasy

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Disgusted

Disheartened

Saddened

Other

Uneasy

9% Communication
Feelings:

Frustrated

Unsatisfied

Offended

Sad

Furious

Anxious

Annoyed

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Unsatisfied

Let down

Furious

Anxious

6% Discrimination
Feelings:

Anxious

Disgusted

Let down

Other

Annoyed

Frustrated

Disappointed

6% Other
Feelings:

Frustrated

Furious

Other

Let down

Disgusted

Annoyed

Anxious

6% Delay
Feelings:

Frustrated

Annoyed

Disheartened

Saddened

Let down

Other

Anxious

4% Expectations Exceeded
Feelings:

Happy

Delighted

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Let down

Uneasy

4% Rudeness
Feelings:

Annoyed

Other

Anxious

Furious

Frustrated

2% Delivery
Feelings:

Pleased

Happy

Delighted

2% Service
Feelings:

Pleased

Happy

Delighted

2% Quality of product
Feelings:

Offended

Sad

Frustrated

Most positive experiences about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

High
Low
  1. Bulb
View the industry page

M Sidebottom - Status: Approved

Submit your own

What happened

I have been trying to switch over 1 year but BG have won't let me. I am having to get a taxi to top up as local shop has stopped. They are charging double for electricity and I've had no gas for over 1 year. Now BG says 1 big mistake and they owe me. I am a vulnerable customer who is on priority lis...

What I wish had happened

For them to not block my switch as it takes 28 days and then I'm still in same position no hot water and paying double plus another £9 fare for taxi

Read more
J

J english - Status: Approved

What happened

We've had BG Homecare service for 18 months now. I've been trying to get my boiler serviced but just can't. It can't be booked online because I get a message saying they'll contact me when it's due so tried phoning. Booked it only to receive an email a month later saying they'd had to cancel. No re-...

What I wish had happened

I wanted to be able to book a service, as part of their online booking system, within a year of taking out Homecare and then have it serviced annually.

Read more

F Abdullahi - Status: Approved

What happened

Dear Sir / Madam, I am writing to you to raise an issue about: Electricity Supply The issue that I have experienced is that British Gas can’t won’t remove old meter from national data base. I have two meters on there, one old and one new, Every time I ask someone to do it they hang up on me. ...

What I wish had happened

For British Gas to remove the old meter from the national data base

Read more
No great experiences publicly shared. Be the first.