SCS FURNITURE

Recent great
experiences :)

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Recent not so great
experiences :(

  • J bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage...
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  • M I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels lik...
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  • They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.
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SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

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Low

How this makes SCS FURNITURE customers feel

High
Low
23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

23% Quality of product
Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

8% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

8% Embarrassment
Feelings:

Disappointed

Frustrated

Disgusted

8% Inconvenienced
Feelings:

Disappointed

Frustrated

Disgusted

8% Fraud
Feelings:

Let down

Disgusted

Annoyed

8% Rudeness
Feelings:

Let down

Disgusted

Annoyed

8% Delivery
Feelings:

Let down

Disappointed

Furious

8% Communication
Feelings:

Furious

Disappointed

Let down

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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Low
20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness
Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service
Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication
Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product
Feelings:

Delighted

Pleased

Satisfied

3% Other
Feelings:

Frustrated

Annoyed

Let down

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery
Feelings:

Satisfied

Pleased

Delighted

1% Delay
Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination
Feelings:

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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Kim - Status: Approved

Submit your own

What happened

They screw up our order and insist they were right.

What I wish had happened

Listen to us and try to come to a solution

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A ward - Status: Approved

What happened

Ordered a sofa X2 chairs on17/7 told it would be 6/8 weeks after 10 weeks went to shop and was told 2more weeks .It turned up on 1/10 with no notification so sent it back no were to put it rang head aaoffice in Sunderland to arrange for delivery today 13/10 rang up to see when it was coming only to...

What I wish had happened

Wanted it come today

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