Why Customer Service Action?
DownYourHighStreet.com has committed to ensuring that its customers are at the heart of everything it does and has decided to partner with Customer Service Action the respected and independent platform where customers can share their own customer experiences whether good or bad.
Because Customer Service Action are independent of DownYourHighStreet.com, this ensures that DownYourHighStreet.com can truly understand what experience their customers are getting, and that customers can trust what other customers are saying about them.
By sharing their experience, it gives customers a real voice. You can describe what it was that went well or not so well and this can help DownYourHighStreet.com to focus on where they can be better or celebrate great service.
A message from Dan Whytock, Founder
![Dan Whytock](https://customerserviceaction.com/media/dan_whytock.jpg)
"Your support and custom matters greatly to us all at DownYourHighStreet.com. This is why we are collaborating with Customer Service Action to improve the way we hear what you have to say about how we (and our sellers) serve you.
Every seller on DownYourHighStreet.com is an Independent shop on the High Street somewhere in the UK, so when you enquire about goods or a delivery you’re often speaking direct to the shop owner and they care greatly about your purchase.
This level of care is just as important to us in the way that we handle things between you and them. With your help we look forward to serving you better than ever and keeping the High Street thriving."
- Dan Whytock, Founder, DownYourHighStreet.com
Recent great
experiences :)
Recent not so great
experiences :(
Downyourhighstreet.com Customers
Most talked about by Downyourhighstreet.com customers
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Online Retailer Customers
Most talked about by Online Retailer customers
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Most positive experiences about Online Retailer companies
What happened
Ordered boots they took two weeks to arrive as courier service didn’t collect them from shop
What I wish had happened
The boots had been collected as expected within five working days
What happened
Willow and wolf
What I wish had happened
Ordered a dress from willow and wolf on Sunday 31st July and paid next day delivery. Still haven’t even heard anything to say item has been sent. I have repeatedly contacted customer services and the retailer but still no further forward. I have requested a refund but again no response. Very very ...
What happened
It was Chelsea Gamers,the console arrived on time within 24 hrs of ordering.
The impact it had
Just happy with the ease and quickness of delivery and the supplier had added a few sweets which I thought was a nice touch.