Loveholidays

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Recent not so great
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  • My holidays was cancelled on 17 March due to COVID 19. I was due to travel on 7th April. I accepted the credit note from lh burr it’s turn out that notes cover only hotel cost and flight will be ref...
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  • S I booked a hotel in fuengirola for Christmas- and then booked their transport but made a mistake of the date and collection- so within a minute I contacted them and heard nothing despite sending 30 od...
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  • L Trying to change the date of my holiday booked for this October to October 2021. Tried email, live chat, facebook dm, filling in the online form and today a phonecall, only for the lady to cut me off ...
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Loveholidays Customers

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How this makes Loveholidays customers feel

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33% Financial Loss
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23% Customer Service
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18% Fraud
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10% Rudeness
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10% Communication
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5% Inconvenienced
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3% Delay
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
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24% Customer Service
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20% Communication
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9% Fraud
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4% Rudeness
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2% Other
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2% Inconvenienced
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2% Quality of product
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1% Delivery
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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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L hudson - Status: Approved

Submit your own

What happened

Loveholidays cancelled our holiday 4 days before due to fly to Portugal on 6/8/20, loveholidays wont refund flight money,they booked our flights with ryanair, loveholidays won't get money back for flights,said we have to do it ourselfs, ryanair refusing our flight refund as flight went ahead, holida...

What I wish had happened

Our flight money to be refunded as it was out of our control that we couldn't get on the flights. I am very disappointed that neither company will give us our money back which was paid in good faith.

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J Bailey - Status: Approved

What happened

I was meant to fly out with my family on the 6th of june 2020 the holiday was cancelled due to coronavirus weve been told week in and week out our refund will be payed back in 5 days then 10 days then 3 weeks and so on its been 4 months now and we are still waiting for our refund

What I wish had happened

I want my money back as im a mother of 3 young children and a full time carer for my disabled partner as you can imagine its been very stressfull we just want our money back

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J

J Newell - Status: Approved

What happened

My flight in May was cancelled in March and my refund is still being withheld. The airline provided a chargeback for the flight in August but LoveHolidays are refusing to return it to me.

What I wish had happened

That better, clearer communication had been offered and my money refunded long before now.

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