Loveholidays

Recent great
experiences :)

No great experiences publicly shared. Be the first.

Recent not so great
experiences :(

  • My holidays was cancelled on 17 March due to COVID 19. I was due to travel on 7th April. I accepted the credit note from lh burr it’s turn out that notes cover only hotel cost and flight will be ref...
  • S I booked a hotel in fuengirola for Christmas- and then booked their transport but made a mistake of the date and collection- so within a minute I contacted them and heard nothing despite sending 30 od...
  • L Trying to change the date of my holiday booked for this October to October 2021. Tried email, live chat, facebook dm, filling in the online form and today a phonecall, only for the lady to cut me off ...

Loveholidays Customers

Most talked about by Loveholidays customers

High
Low

How this makes Loveholidays customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Anxious

Disgusted

Sad

Offended

23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Anxious

Offended

18% Fraud
Feelings:

Furious

Frustrated

Let down

Disappointed

Offended

Anxious

Annoyed

Sad

10% Rudeness
Feelings:

Furious

Annoyed

Frustrated

Disappointed

10% Communication
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

Sad

Anxious

5% Inconvenienced
Feelings:

Annoyed

Frustrated

Furious

Disappointed

3% Delay
Feelings:

Disgusted

Let down

Frustrated

Leisure Customers

Most talked about by Leisure customers

High
Low

How this makes Leisure customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

High
Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

High
Low
No great experiences publicly shared. Be the first.

V fenner - Status: Approved

What happened

I booked a package holiday with love holidays. My hotel has cancelled. But the company is refusing to pay me back my flights. They Tell me to contact Ryanair myself. Even though I booked through love holidays all paid for to love holidays. I contacted Ryanair they are refusing me a refund as the fli...

What I wish had happened

For the company to refund all my money not just the hotel refund

D

D Taylor - Status: Approved

What happened

Waiting for my flight refund from loveholidays from April

What I wish had happened

Refunded my flight money(Ryanair)

A

A Morris - Status: Approved

What happened

I booked a holiday with them that got cancelled in March due to covid. They paid my accommodation money back but are not paying back my flight money. The flight company is Ryanair, they said that they paid Loveholidays on the 18th August but when enquiring with Loveholidays they insist they haven't ...

What I wish had happened

I would've liked more communication and my money back quickly.

No great experiences publicly shared. Be the first.