River Island

Recent great
experiences :)

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Recent not so great
experiences :(

  • S I placed a order and 5 items were missing, the seal had been resealed. I called retailer after 5 minutes of receiving parcel to get in touch which courier. This did not happen I was told to fill out m...
  • S i placed an order with river island. However the order never arrived. i called customer services who agreed to a full refund in 3-5 working days. on the 5th day i received another email from river isl...
  • S i placed my first ever order with river island. However order never arrived. when i called customer support they advised that order was delivered. when i confirmed that i did not receive the order, cu...

River Island Customers

Most talked about by River Island customers

High
Low

How this makes River Island customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

33% Discrimination
Feelings:

Furious

Annoyed

Offended

Frustrated

Disgusted

11% Rudeness
Feelings:

Frustrated

Disgusted

Furious

11% Delivery
Feelings:

Furious

11% Returns
Feelings:

Furious

Annoyed

Offended

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

14% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

12% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

4% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

4% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

4% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High
Low
  1. Asos
  2. Foot Locker
  3. JD Sports Fashion
  4. River Island

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
S

S Samra - Status: Approved

What happened

I placed a order and 5 items were missing, the seal had been resealed. I called retailer after 5 minutes of receiving parcel to get in touch which courier. This did not happen I was told to fill out missing item declaration and send back. Now I have done that the company are refusing to refund me an...

What I wish had happened

Refund or send missing items

S

S Anwar - Status: Approved

What happened

i placed an order with river island. However the order never arrived. i called customer services who agreed to a full refund in 3-5 working days. on the 5th day i received another email from river island customer services advising that the payments team have refused to refund. i called the and email...

What I wish had happened

full refund or send parcel

S

S Anwar - Status: Approved

What happened

i placed my first ever order with river island. However order never arrived. when i called customer support they advised that order was delivered. when i confirmed that i did not receive the order, customer support agreed to full refund within 3-5 working days. on the 5th day customer support emaile...

What I wish had happened

full refund or send missing parcel

No great experiences publicly shared. Be the first.