NCF Living (Birmingham)

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Recent not so great
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  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
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  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
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  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email
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NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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26% Customer Service
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15% Quality of product
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15% Communication
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10% Delivery
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10% Financial Loss
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Furious

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8% Inconvenienced
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5% Fraud
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5% Other
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3% Rudeness
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Disgusted

3% Discrimination
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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
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16% Quality of product
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Furious

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Insecure

12% Communication
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Insecure

8% Delivery
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Insecure

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8% Financial Loss
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7% Inconvenienced
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4% Expectations Exceeded
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4% Rudeness
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4% Fraud
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4% Service
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3% Communication
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3% Quality of product
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3% Other
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1% Quality
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1% Embarrassment
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1% Delivery
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1% Delay
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1% Discrimination
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Disgusted

Most positive experiences about Home companies

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Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

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Low
  1. B&Q
  2. Crosswater
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J

J Croxton - Status: Approved

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What happened

Ordered 2x2 seater settee and a chair on 13 October for delivery at end of November. It is now 21 January and still no delivery. When you phone them they never answer,send emails and it takes ages to reply. I have been given at least 4 different delivery dates none of which have happened. I have now...

What I wish had happened

My furniture delivered when it should of been

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D

D Liggins - Status: Approved

What happened

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electric shocks from Static build up straight away on furniture.

What I wish had happened

When I complained to NCF they sent an engineer out from Hime Serve. Blamed my home electrics. I paid for independent inspection. NCF ignored findings and blamed my home environment.

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M

M Haywood - Status: Approved

What happened

Took my Aunt of 85 years to order 2 seat sofa and reclining chair. She only used the chair for 2 weeks it started a clunking sound. Tried numerous days and times to contact customer service kept going to answer machine. This is the worst customer service I have ever experienced in 50 years! Only be...

What I wish had happened

A chair that was not faulty and a person to speak to in customer service.....if there is one!

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