NCF Living (Birmingham)

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Recent not so great
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  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
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  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
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  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email
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NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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26% Customer Service
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15% Quality of product
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15% Communication
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10% Delivery
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10% Financial Loss
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Furious

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8% Inconvenienced
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5% Fraud
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5% Other
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3% Rudeness
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Disgusted

3% Discrimination
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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
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16% Quality of product
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Furious

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12% Communication
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8% Delivery
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8% Financial Loss
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7% Inconvenienced
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4% Expectations Exceeded
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Special

Pleased

4% Rudeness
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4% Fraud
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4% Service
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Special

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3% Communication
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3% Quality of product
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3% Other
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1% Quality
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1% Embarrassment
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1% Delivery
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1% Delay
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1% Discrimination
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Disgusted

Most positive experiences about Home companies

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Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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L

L cox - Status: Approved

Submit your own

What happened

Just for absolute clarity I have sent you all the emails since I first raised an issue with you regarding damaged chairs, 15/07/2020 Invoice Number – DR1838 Images of faulty chairs attached for the 7th Time I want a full refund on all chairs immediately, your customer care is beyond disgusting....

What I wish had happened

Replaced my faulty chairs, answered the phone or emails. Give customer service.

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U Cienin - Status: Approved

What happened

Armchair purchased online for over £500 and delivered damaged. The bottom swivel part is scratched and a plastic cover from one of the legs is missing therefore the chair is wobbly and can't be used. One response made to my ticket where I was asked for photographs, since then no one responds and it...

What I wish had happened

I would like the swivel part to be sent to me so that my husband can replace it, alternatively since it wasn't used and is in it's original packaging we want to return the chair at NCF cost for a full refund

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J

J Berg - Status: Approved

What happened

I ordered a bed from the Rugby NCF store in September 2021. The bed that was delivered some days ago is unusable - the ottoman is stuck in the raised position – the NCF fitters said it was not the right one for the bed frame and I would be contacted promptly. Despite numerous attempts to phone, ...

What I wish had happened

Delivery mistakes happen - but should have been promptly followed by an apology and being told what would be done to put it right.

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