NCF Living (Birmingham)

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Recent not so great
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  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
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  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
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  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email
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NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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Low
26% Customer Service
Feelings:

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Furious

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15% Quality of product
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Unsatisfied

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Unhappy

15% Communication
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Furious

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10% Delivery
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10% Financial Loss
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Furious

Disgusted

Unsatisfied

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8% Inconvenienced
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Furious

5% Fraud
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Furious

5% Other
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3% Rudeness
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Disgusted

3% Discrimination
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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
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Disappointed

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Unsatisfied

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16% Quality of product
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Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
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Furious

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Insecure

8% Delivery
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Disgusted

Insecure

Disappointed

8% Financial Loss
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Unsatisfied

Disgusted

7% Inconvenienced
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4% Expectations Exceeded
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Grateful

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Special

Pleased

4% Rudeness
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4% Fraud
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4% Service
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Special

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3% Communication
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Delighted

Special

Satisfied

Grateful

3% Quality of product
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3% Other
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1% Quality
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1% Embarrassment
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1% Delivery
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1% Delay
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1% Discrimination
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Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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R Partridge - Status: Approved

Submit your own

What happened

Ordered a Dining table, chairs and bench on 24th Oct was told 5-8 weeks delivery but added an extra week on due to COVID and being close to Xmas which took us to Xmas. Haven’t heard a word at all since placing the order and paying £700 deposit. Have tried to contact several times before Xmas to s...

What I wish had happened

Receive customer service and after care as you should when spending a decent amount of money to keep their company going!

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C

C Morgan - Status: Approved

What happened

My daughter who is a vulnerable adult paid for Two sofas . When delivered they was supposed to be taken to room, unpacked and assembled and packaging taken away . They took them to living room and left in a hurry not asking her to sign anything. The boxes was damaged and when my friends helped her ...

What I wish had happened

To replace with a new sofa or money refunded

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A

A Kelly - Status: Approved

What happened

I purchased two chesterfield sofas from Ncf living in Paisley in July 2020. I paid in full almost £3500. I was advised delivery would be 2nd week of October. I had no communication from Ncf. I tried calling then but the phone always went to answer message asking to email them. I emailed on numerou...

What I wish had happened

I expected someone to answer the telephone and speak to me. I expected replies to my emails. I expected the company to contact me to inform me of the delay with my sofas and I don’t believe that I should have had to continually chase them. I expected better service. If I had received the calls to ...

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