Morrisons

Recent great
experiences :)

  • J The staff in Morrison's, Letchworth are working so hard to keep everybody safe.
  • A lovely man named Keith at the Swindon Dorcan morrisons store really helped me, he really did go above and beyond to get me a dvd on one of your promotions.

Recent not so great
experiences :(

  • J I eent to where the cooked food was, there was cheese sticks and chilli bites it was sunday 2:15 there was only 5 cheese sticks and about 4 chilki bites. he wouldnt sell any to me as there wasnt 10. i...
  • R Brought a pack of sausages Morrisons branded the butchers market. From the local one next to the caravan site we are on, piece of glass or hard plastic inside the sausage when eating breakfast! Thank ...
  • M I am an Nhs worker and went into Morrison’s today to purchase some items and said can I use my nhs discount which I had with me and was told no! You have to do it by the app now? It changes two week...

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
15% Quality of product
Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Displeased

Frustrated

Let down

Uneasy

Disheartened

Saddened

Put out

Other

Confused

14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Put out

Unhappy

Saddened

Disheartened

Uneasy

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Put out

Displeased

Disheartened

Uneasy

Confused

Saddened

12% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Saddened

Uneasy

Disheartened

Displeased

Insecure

Other

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Unhappy

Uneasy

Displeased

Insecure

Let down

Saddened

Confused

8% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Displeased

Uneasy

Saddened

Put out

Other

Insecure

Disheartened

Confused

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Let down

Disheartened

Insecure

Uneasy

Other

Saddened

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Let down

Saddened

3% Discrimination
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Disheartened

Displeased

Saddened

Uneasy

Insecure

Unhappy

3% Injury
Feelings:

Annoyed

Unsatisfied

Frustrated

Let down

Unhappy

Displeased

Disappointed

Saddened

Confused

Put out

3% Other
Feelings:

Annoyed

Unsatisfied

Disappointed

Other

Frustrated

Displeased

Put out

Let down

Insecure

Uneasy

1% Service
Feelings:

Grateful

Special

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

1% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

1% Fraud
Feelings:

Annoyed

Disheartened

Unsatisfied

Displeased

Let down

1% Communication
Feelings:

Grateful

Special

Delighted

Satisfied

0% Returns
Feelings:

Annoyed

Frustrated

Disappointed

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Disheartened

Furious

Put out

Uneasy

Disgusted

Confused

Anxious

Insecure

Scared

Surprised

Other

14% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Displeased

Let down

Frustrated

Uneasy

Disheartened

Saddened

Disgusted

Put out

Other

Confused

Furious

Miffed

Surprised

Sad

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Furious

Unhappy

Displeased

Disgusted

Put out

Uneasy

Disheartened

Saddened

Confused

Offended

Surprised

Anxious

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Uneasy

Unhappy

Unsatisfied

Displeased

Insecure

Saddened

Confused

Furious

Offended

Disheartened

Other

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Uneasy

Unsatisfied

Let down

Insecure

Saddened

Displeased

Disheartened

Furious

Confused

Other

Anxious

Scared

Offended

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Saddened

Put out

Other

Insecure

Surprised

Anxious

Offended

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Uneasy

Confused

Furious

Saddened

Disgusted

Put out

Indifferent

Insecure

Other

4% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Disheartened

Unhappy

Unsatisfied

Furious

Saddened

Uneasy

Scared

Anxious

Other

Offended

Put out

Disgusted

Displeased

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Anxious

Sad

Unhappy

Furious

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Put out

Saddened

Unhappy

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Unhappy

Unsatisfied

Disgusted

Anxious

2% Injury
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Displeased

Put out

Surprised

2% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

2% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Disheartened

Frustrated

Unsatisfied

Displeased

Let down

Disappointed

Confused

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Anxious

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Tesco
  4. Morrison (Wm) Supermarkets
G

G Hobbs - Status: Approved

What happened

I just received an email saying I had requested to cancel my order, which I did not do. Please reinstate this. Reference number below 3719591785

What I wish had happened

That you had not cancelled my order

T

T Williams - Status: Approved

What happened

Went to get items I’m on butchers counter and was given cut Topside of beef in a paper wrapper which I voiced my concern to operator but told it would fine Company policy!! By the time I got home it had broken through the bag all over my shopping and had to wipe blood off Not good

What I wish had happened

Put the beef in a decent container doesn’t need to be plastic Bit more thought

S McCormick - Status: Approved

What happened

Bought x2 sandwich platters for family party and whilst one platter was ok the other was very disappointing. Described as having ham sandwiches which there weren’t and others had nothing at all ? Embarrassing 😡 These are not cheap at £8 each. I always shop at Morrisons but this is the 1st t...

What I wish had happened

The sandwiches were as described and told have a good amount of filling

No great experiences publicly shared. Be the first.