Villa Plus

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Recent not so great
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  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Disgusted

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

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Anxious

2% Other
Feelings:

Furious

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Annoyed

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

Disgusted

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1% Delivery
Feelings:

Furious

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Annoyed

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Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
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Furious

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Anxious

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Disgusted

0% Embarrassment
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Anxious

Disappointed

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0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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D

D Wood - Status: Approved

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What happened

I booked a villa only With villa plus for my family and to celebrate my husbands 50th bday to Portugal. I booked the holiday in August 2019 to go away on June 4th 2020 I paid my balance in February 2020. I contacted VP in March 2020 to change a name on my booking and they assured me our holiday wou...

What I wish had happened

For VP to look after their customers treat us fairly ( as some VP villa only customers have been refunded) and now I just want to be refunded.

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D Cope - Status: Approved

What happened

We were due to travel to Tenerife on 14th March but our flights were cancelled and rescheduled for the 15th March but again flight was cancelled, we were therefore unable to take our holiday. Villaplus initially refused refund as ours was a Villa only booking. They then changed their policy so I cal...

What I wish had happened

I would have liked a full refund. It was clear from the many posts on various social media sites that refunds were being made for Villa only bookings. I would have liked to see a clear refund policy - the company has changed their policy repeatedly causing confusion and resulting in customers being ...

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A

A Trotter - Status: Approved

What happened

We were unable to travel on holiday due to Spain’s state of emergency and FCO advising against any but essential travel so should be due a full refund from Villa Plus as the CMA stated that ‘a consumer should be offered a full refund where a consumer is prevented from receiving any services, bec...

What I wish had happened

Villa Plus to have provided us with a full refund in the first place as they told us that this is what we entitled to. I have the email to prove this.

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