Recent great
experiences :)
Recent not so great
experiences :(
Villa Plus Customers
Most talked about by Villa Plus customers
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Leisure Customers
Most talked about by Leisure customers
How this makes Leisure customers feel
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Most positive experiences about Leisure companies
Least positive experiences about Leisure companies
What happened
My holiday was cancelled due to FCO restrictions announced on the 9th September, our airline also cancelled the return leg of the journey. I emailed Villaplus on the 10th September and they phoned me on the 14th September and agreed, due to restrictions, the holiday would be cancelled and they would...
What I wish had happened
For Villaplus to have refunded my holiday within the 14 day time frame, as promised by them.
What happened
Villa plus are not refunding customers, they said it would take 2 weeks for refund, we have been waiting 7 weeks now, and other customers have been waiting even longer, we don't know of anyone who has received a refund.
What I wish had happened
Given refund in there alloted time scale,and at least, let your customers know what's been going on.
What happened
We had a villa only holiday booked for the 25th October to Cyprus. EasyJet cancelled out flights on the 17th September so we made the decision to cancel the whole holiday. I contacted villa plus as soon as my flights were cancelled as I knew I would incur a cancellation fee from villa plus. The canc...
What I wish had happened
I would like to have received my refund of £344.40 10-14 days after I cancelled my booking as stated in my cancellation email villa plus sent to me on the 19th September. It would also be nice to actually speak to someone instead of being on hold for up to 40 minutes before being cut off