Recent great
experiences :)
Recent not so great
experiences :(
Villa Plus Customers
Most talked about by Villa Plus customers
How this makes Villa Plus customers feel
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Leisure Customers
Most talked about by Leisure customers
How this makes Leisure customers feel
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Most positive experiences about Leisure companies
Least positive experiences about Leisure companies
What happened
Villa Plus are refusing to refund my deposit for a Villa that I am now unable to access due to the Covid19 crisis. What has made this worse is the way that they have conducted themselves during this situation: Bullying tactics to try to extort the balance from me, Blunt refusal to engage in conver...
What I wish had happened
They should have refunded my deposit as early as possible and left me knowing that they are a great company that I could trust with future holiday purchases & recommend to my friends and family.
What happened
We have a holiday booked to fly on 18th July. We are still awaiting our travel documents. I have been emailing several times a day and still not had a response, I now do not know what to do as these documents should be sent out 10 to 14days before departure.
What I wish had happened
Would like Villa plus to answer my emails and reassure me that my holiday is still available and the flights will take place
What happened
Will not refund. I had to cancel my villa booking as Spain was shut down by FCO. Villa plus took a 60% cancellation fee and left me out of pocket. I had no option but to cancel. This shoddy behaviour was apprehended by CMA and Which? so they they then said that they would refund anyone affected by...
What I wish had happened
That they keep to their word and follow through on their so called good will gesture.