Villa Plus

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
    Read this experience
  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
    Read this experience
  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
    Read this experience
Share my own experience

Villa Plus Customers

Most talked about by Villa Plus customers

High
Low

How this makes Villa Plus customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Miffed

Surprised

Offended

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Anxious

Disappointed

Sad

Offended

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Sad

Annoyed

Offended

3% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

Sad

Annoyed

Disappointed

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Annoyed

Miffed

1% Discrimination
Feelings:

Furious

Anxious

Annoyed

Frustrated

Let down

Miffed

Disappointed

1% Returns
Feelings:

Furious

Disappointed

Disgusted

Frustrated

Let down

1% Delay
Feelings:

Disappointed

Furious

Anxious

Frustrated

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

High
Low

How this makes Leisure customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

High
Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

High
Low
No great experiences publicly shared. Be the first.
View the industry page

M Abbott - Status: Approved

Submit your own

What happened

We had a villa (accommodation only) booked for late May, for 14 family and friends, all from different households. Costing c.£3000 for a week. Then COVID-19 hit. From Mid-March, Villa Plus started telling customers that they would contact us to let us know our options for dealing with bookings. ...

What I wish had happened

If Villa Plus had offered a voucher straight away, we may well have taken it. However, they treated us so poorly, with such a lack of communication and engagement, we've lost all trust in them. We now feel the only way forward is to push for a cash refund.

Read more
N

N Coulthard - Status: Approved

What happened

Booked a villa only for the 18th May to Menorca. Was told by villa plus on the 18th May that a refund would be processed within 10 days only to receive an email on the 27th stating ‘sorry you were unable to reach your villa, but due to it being available, you are not entitled to a refund’. No c...

What I wish had happened

I asked if I could move the holiday to next year was told no. I would like a refund now as I have lost all trust. Telling me in the first place I would receive a refund and then tell me I’m not.

Read more
A

A Adams - Status: Approved

What happened

Booked a villa only holiday with villa plus travelling on 23rd May. Rang them on 23rd May and was told I would get a cash refund only for them to change their minds a few days later to I would get nothing then change it again to a voucher

What I wish had happened

At the time I would have accepted moving the holiday to next year but it was not an option now I just want a cash refund

Read more
No great experiences publicly shared. Be the first.