Villa Plus

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Recent not so great
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  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Disgusted

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Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Sad

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Unsatisfied

20% Communication
Feelings:

Furious

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Offended

9% Fraud
Feelings:

Furious

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Annoyed

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4% Rudeness
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Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Anxious

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2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
Feelings:

Furious

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1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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Anxious

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0% Injury
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Let down

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Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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P

P watson - Status: Approved

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What happened

Villa plus have told us we are not entitled to a refund for a villa only holiday we have paid for in full,but were unable to travel to due to the coronavirus restrictions, and the lockdown of both the UK and Spain. We have had no contact with them since they asked us to pay our final balance (which ...

What I wish had happened

I would like to have received a full refund from villa plus. As this is the suit other reputable companies have followed. If they had of refunded us we would have no qualms to re-book with them at a later date. I will never use Villa Plus again!!!

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L

L godbold - Status: Approved

What happened

So was due to go on holiday 23/05, tried emailing and ringing and no answer, the only communication I got was from there website updates, which stated villa only booked a would get a refund, then on 21st may they changed there update and basically said we wouldn’t be getting a refund, we had no co...

What I wish had happened

I would of liked villa plus to of refunded all there customers, and had way better contact with us, as they told us on there website, to be patient, which I was, but to receive 1 generic email through this whole pandemic is disgusting

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M Clinch - Status: Approved

What happened

Booked holiday with VP last year, was due to pay balance shortly after pandemic declared. Was advised by VP colleagues that we would receive a full refund even though we were a villa only booking if unable to travel. Surprise surprise are now saying we cannot have one as we cannot get there. This is...

What I wish had happened

In line with all guidance and their promises made to us and others online, give us a full refund

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