Recent great
experiences :)
Recent not so great
experiences :(
Villa Plus Customers
Most talked about by Villa Plus customers
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Leisure Customers
Most talked about by Leisure customers
How this makes Leisure customers feel
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Most positive experiences about Leisure companies
Least positive experiences about Leisure companies
What happened
On the 20th January 2020 I booked a villa including private transfers for 7 people, 2 adults and 5 children aged 5-16, through Villa Plus, departing 16th July - 30th July 2020. On the same day I booked flights for the same 7 persons through TUI. The flights were booked separately as the flight times...
What I wish had happened
I would have expected Villa Plus to have made contact at the very minimum within their own t&c's of 10-14days prior to departure. I would have liked to have shared empathy with how this pandemic has impacted both the travel industry and their customers and come to an acceptable resolution. I expecte...
What happened
We are due to travel to Spain in a week but can't get hold of anyone at Villa Plus either by social media, email or phone. I have emailed a request to transfer the booking to a new villa but unless they get back to us soon we won't be able to book flights. I am worried sick and have now seen on twit...
What I wish had happened
As soon as the FCO advice came out Villa Plus should have followed TUI's example and immediately refunded holidays. They should also have had the courtesy to contact customers
What happened
I have booked a villa holiday in Spain and was told by the company that we would be covered under ATOL protection regs - also that they are a member if ABTA. Since the FCO advice came out I've been unable to contact them to either re-arrange or get our money back. If we could do either of these thin...
What I wish had happened
I want someone to contact me and assist us with re-booking or a refund. I only want a telephone call!