Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...

Villa Plus Customers

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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2% Quality of product
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1% Inconvenienced
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1% Discrimination
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1% Returns
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Leisure Customers

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33% Financial Loss
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24% Customer Service
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20% Communication
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9% Fraud
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4% Rudeness
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2% Other
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2% Inconvenienced
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2% Quality of product
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1% Delivery
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1% Discrimination
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1% Returns
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Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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No great experiences publicly shared. Be the first.
M

M and Karen Keatings - Status: Approved

What happened

On the 20th January 2020 I booked a villa including private transfers for 7 people, 2 adults and 5 children aged 5-16, through Villa Plus, departing 16th July - 30th July 2020. On the same day I booked flights for the same 7 persons through TUI. The flights were booked separately as the flight times...

What I wish had happened

I would have expected Villa Plus to have made contact at the very minimum within their own t&c's of 10-14days prior to departure. I would have liked to have shared empathy with how this pandemic has impacted both the travel industry and their customers and come to an acceptable resolution. I expecte...

G

G White - Status: Approved

What happened

We are due to travel to Spain in a week but can't get hold of anyone at Villa Plus either by social media, email or phone. I have emailed a request to transfer the booking to a new villa but unless they get back to us soon we won't be able to book flights. I am worried sick and have now seen on twit...

What I wish had happened

As soon as the FCO advice came out Villa Plus should have followed TUI's example and immediately refunded holidays. They should also have had the courtesy to contact customers

J Williams - Status: Approved

What happened

I have booked a villa holiday in Spain and was told by the company that we would be covered under ATOL protection regs - also that they are a member if ABTA. Since the FCO advice came out I've been unable to contact them to either re-arrange or get our money back. If we could do either of these thin...

What I wish had happened

I want someone to contact me and assist us with re-booking or a refund. I only want a telephone call!

No great experiences publicly shared. Be the first.