Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
Feelings:

Furious

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Sad

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24% Customer Service
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21% Communication
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Furious

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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Let down

Disappointed

Disgusted

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

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Anxious

2% Other
Feelings:

Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced
Feelings:

Furious

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Annoyed

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
Feelings:

Furious

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Annoyed

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Disgusted

1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

Let down

Disappointed

Disgusted

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1% Delay
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Furious

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Anxious

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Disgusted

0% Embarrassment
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Anxious

Disappointed

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0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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C Davidson - Status: Approved

Submit your own

What happened

We were due to visit Calahonda, Spain on 30th May 2020 having booked a villa-only property for one week through Villa Plus Limited (a UK registered company). Due to the COVID-19 lockdowns in both Spain and UK we were unable to travel . However , Villa Plus are refusing to refund us the full payment ...

What I wish had happened

A full monetary refund in respect of a frustrated contract .

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R Bailey - Status: Approved

What happened

I have a Villa Plus villa booked in Portugal due to depart on 4th June 2020. Current Foreign & Commonwealth guidance in the UK is to avoid all non-essential travel but Villa Plus are refusing to refund my villa booking stating that the villa is available to use and it is not their problem that I can...

What I wish had happened

That Villa Plus had refunded as they originally were suggesting they would. They have changed their stance on refunds so many times, I have now lost all faith in them despite having used them with no issue for the last 5 years.

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R Dunn - Status: Approved

What happened

Due to Covid 19, our villa only holiday hasn't happened, but Villa Plus have twisted and turned on their terms and conditions, and now will not refund on villa only holidays. They say that the villas were available, although we haven't had the access details from them, even though we couldn't leave ...

What I wish had happened

Villa Plus should be refunding their "valued" customers money.

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