Alpharooms

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Recent not so great
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  • J My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days fo...
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  • Sold me a room in Portugal which was non existent..the accommodation was closed in march 2020 and I booked in june2020..no accommodation on arrival at 01:00 hrs. And no refund...just BS And lies
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  • K I had booked a room with Alpharooms but my flight was cancelled due to Covid 19, so I cancelled my room in plenty of time. This was in August. Was promised a refund in 6 to 8 weeks. Am still waiting n...
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Alpharooms Customers

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How this makes Alpharooms customers feel

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32% Financial Loss
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22% Customer Service
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20% Fraud
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10% Inconvenienced
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7% Communication
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5% Rudeness
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2% Delay
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2% Returns
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Furious

Travel Customers

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How this makes Travel customers feel

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27% Financial Loss
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Anxious

Unsatisfied

Miffed

Unhappy

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Sad

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Anti Climax

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25% Customer Service
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11% Inconvenienced
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Other

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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Other

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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
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A

A Gilbrook - Status: Approved

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What happened

Covid forced the cancellation of our holiday. It was suppose to go ahead in May 2020. Promised a refund in September 2020. Now the company do not provide time scales or adequate responses. Very concerned with where my refund is. And to be honest I don’t think I will ever get it.

What I wish had happened

A refund when it was promised. And clear communication with what course of action is being taken.

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S

s copeland - Status: Approved

What happened

Cancelled hotel due to covid, covid certificate now required for Spain at extreme unaffordable expense, not advised of at time of booking.. Government warning of non essential travel. Separate flight also has been cancelled by airline. Requested refund, 4 weeks prior to travel (12December 2020) they...

What I wish had happened

I would have expected them to charge 30pp cancel fee and credited the remainder to my credit card immediately, not an argument which is what we all have had.

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R Swift - Status: Approved

What happened

Booked holiday for May 2020. Alpharooms cancelled it in April 2020. Despite very many phone calls and e-mails I made to Alpharooms they have refused to give me a cash refund. After 7 months they are still holding my money for a service which they did not supply.

What I wish had happened

When I asked for a cash refund they should have complied with consumer law and returned my money.

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