Morrison (Wm) Supermarkets

Recent great
experiences :)

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Recent not so great
experiences :(

  • Injury caused by a staff member
  • P They're letting too many people in and with what's happening these days, I do not dare going back to their Waddon branch. Such a shame
  • had a serious message for management but after 20 minutes of crap - was unable to get an email address. Simply ghastly in 2021. They do anything to avoid one contacting them by email.

Morrison (Wm) Supermarkets Customers

Most talked about by Morrison (Wm) Supermarkets customers

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How this makes Morrison (Wm) Supermarkets customers feel

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19% Customer Service
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12% Other
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12% Communication
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12% Rudeness
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9% Quality of product
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9% Discrimination
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7% Inconvenienced
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7% Financial Loss
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5% Embarrassment
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2% Communication
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2% Injury
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2% Fraud
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2% Delivery
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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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13% Inconvenienced
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11% Quality of product
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Sad

9% Communication
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Indifferent

9% Rudeness
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9% Financial Loss
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8% Embarrassment
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4% Discrimination
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3% Other
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3% Service
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3% Delivery
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3% Delay
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2% Communication
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2% Expectations Exceeded
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2% Injury
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2% Returns
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1% Fraud
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0% Other
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0% Quality
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Other

Most positive experiences about Supermarket companies

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  1. Morrisons
  2. Asda
  3. Morrison (Wm) Supermarkets
  4. Tesco

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
M

M T A Schofield - Status: Approved

What happened

I purchased something that was on offer, when I got to the till I was charged full price, I went to customer service to be told the offer had ended the previous day but yet the offer signs were still in place, I then returned the next day after checking the website (offer was still on until 25/01/20...

What I wish had happened

That they acknowledged the offer and gave me a refund on both occasions and to actually take pride in customer service.

Tracey - Status: Approved

What happened

They had contractors digging up their car park overnight for 3 days. It was going on till 7am at times. Drilling and floodlights lit up everything and shouting from contractors

What I wish had happened

That they contact me and apologise.

D

D Heron - Status: Approved

What happened

Terrible substitute products and some items weren't even substituted. Driver didn't inform me that there were any substitutes. Very poor service.

What I wish had happened

Actually informing me that there were so many substitutes. Actually replacing substituting all products.

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