Villa Plus

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
    Read this experience
  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
    Read this experience
  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
    Read this experience
Share my own experience

Villa Plus Customers

Most talked about by Villa Plus customers

High
Low

How this makes Villa Plus customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Miffed

Surprised

Offended

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Anxious

Disappointed

Sad

Offended

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Sad

Annoyed

Offended

3% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

Sad

Annoyed

Disappointed

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Annoyed

Miffed

1% Discrimination
Feelings:

Furious

Anxious

Annoyed

Frustrated

Let down

Miffed

Disappointed

1% Returns
Feelings:

Furious

Disappointed

Disgusted

Frustrated

Let down

1% Delay
Feelings:

Disappointed

Furious

Anxious

Frustrated

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

High
Low

How this makes Leisure customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

High
Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

High
Low
No great experiences publicly shared. Be the first.
View the industry page

D Darren - Status: Approved

Submit your own

What happened

I booked a Villa Only holiday for Spain through Villa Plus back in January , paid a small deposit and paid the balance on 5/3/20 .They replied with an email in receipt and told me they would contact me 10-14 days prior my check in date with documentation/instructions on how to access the Villa., Was...

What I wish had happened

I would like a full refund as I have paid for a holiday I have not even had the opportunity to have.

Read more

S Spake - Status: Approved

What happened

Booked villa only holiday (for 8 people) to Malaga region of Spain (Villa Trebol, Avenida de Mijas, 36, 29651 Mijas, Malaga), for 1 week leaving on 23rd May till 30 May 2020. Because of coronavirus every country was in lockdown including my destination but the villa company are refusing to pay me ba...

What I wish had happened

Well obviously I would have preferred to go with my family on this half term holiday but the virus has disrupted everyone’s plans, I would like the company to give me a refund of the money I am owed.

Read more
F

F Hopes - Status: Approved

What happened

After being unable to travel due to Cornonavirus travel restrictions, Villa Plus started giving refunds. However from mid May, they changed their policy and said they would not give any refund to villa-only customers (we were due to travel 23rd May). They have since changed their terms and condition...

What I wish had happened

That we had heard from Villa Plus either before or since our date of travel to let us know what we are entitled to. To respond to contact. To not change their Ts&Cs and act against government guidance that travel firms must offer refunds as an option.

Read more
No great experiences publicly shared. Be the first.