Recent great
experiences :)
Recent not so great
experiences :(
Villa Plus Customers
Most talked about by Villa Plus customers
How this makes Villa Plus customers feel
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Leisure Customers
Most talked about by Leisure customers
How this makes Leisure customers feel
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Most positive experiences about Leisure companies
Least positive experiences about Leisure companies
What happened
We had a villa booked for Spain with villa plus starting 30 th may ( villa only ) Villa plus continually changed their policies on their home page from stating all holidays would be refunded to then only those with villa and flights They are not answering phone calls or emails And the complaints...
What I wish had happened
Villa plus kept their terms and conditions Answers calls or emails , refunded money as by law
What happened
I had a villa only booking with villa plus 23-30May in Spain. On 8May I emailed VP to request a refund as lockdown restrictions in both UK and Spain meant that we would not be able to travel. I did not receive a response, but an automated reply said "Villa Plus are paying cash refunds to customers w...
What I wish had happened
Full cash refund offered. In the beginning, I may have accepted a voucher or to transfer my booking to another date, but now I suspect any voucher will be worthless as Villa Plus wont be able to survive the furore that will ensue.
What happened
refused to refund
What I wish had happened
a refund for the full amount paid