Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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3% Other
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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
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Furious

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Unsatisfied

Miffed

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24% Customer Service
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Furious

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20% Communication
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Furious

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9% Fraud
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Furious

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4% Rudeness
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Furious

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2% Other
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Furious

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2% Inconvenienced
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Furious

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2% Quality of product
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Furious

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1% Delivery
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Furious

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1% Discrimination
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Furious

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Anxious

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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Anxious

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0% Injury
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Let down

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Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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S j Newell - Status: Approved

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What happened

Non provision of villa 16th may..refusing refund..no details given prior to departure (e.g address, entry code) as per “contract”with them. Unable to contact via phone, Emails not answered, constantly changing T&C’s on website . NOT adhering to contact between them & myself

What I wish had happened

A refund for this

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L

L Nicholson - Status: Approved

What happened

We had booked in a villa in Portugal from the 12th-19th April. On March 17th we received notice from Jet 2 that all flights were cancelled. On checking Portugal also went into state of emergency around then. With this in mind I contacted villa plus as it was close to 2 weeks to us leaving and they h...

What I wish had happened

We would have taken a voucher at the start but we now want our hard earned money back. The sympathy/empathy they have not shown is shocking. Yes COVID-19 is a horrible thing for everyone but they must be fair to all and not just a few which seems to be happening.

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C

C miles - Status: Approved

What happened

They are refusing to refund our money of a villa only booking as the villa was made available to us and it is our fault we were unable to get there

What I wish had happened

That they honoured their original update and refunded our monies instead of changing the update to state no refund. Very sad and upset about it all

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