Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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Furious

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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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Furious

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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

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Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
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Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
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Furious

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Annoyed

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Disgusted

1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

Let down

Disappointed

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1% Delay
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Furious

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Anxious

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Disgusted

0% Embarrassment
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Anxious

Disappointed

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0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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A Trotter - Status: Approved

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What happened

Booked a villa only holiday to start on day Spain went into lockdown and flights cancelled. Won’t give a refund for first week out of 3 as say villa was available for first week even though we couldn’t get there or back.

What I wish had happened

Got a full refund for the whole 3 weeks as that is what Villa Plus told us initially then changed their mind.

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L

L Rees - Status: Approved

What happened

Villa Plus wont refund our villa only holiday we were due to start yesterday - 6 june. They say the villa is available for our use, but know we wont be able to get there and haven't provided instructions to enter property. They wont refund us, wont speak to us, we cant call them. It is not allowed t...

What I wish had happened

A full refund. It is not our fault we weren't able to go, but they have kept our money and won't even speak to us.

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D Farnworth - Status: Approved

What happened

Refusing to give refunds for bookings which could not be fulfilled due to covid-19. Villa Plus state that the ‘Villa was ready and waiting’, however did not provide any access or entry information.

What I wish had happened

Full refund, I would have initially accepted a credit note - however after being treated in this way I want nothing further to do with Villa Plus.

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