Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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Furious

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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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Furious

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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Disgusted

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Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

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Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

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4% Rudeness
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Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

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2% Quality of product
Feelings:

Furious

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1% Delivery
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Furious

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1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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Anxious

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0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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P

P cryer - Status: Approved

Submit your own

What happened

We had a villa booked beginning 8/6 to Menorca. Just been told they are not going to refund monies as Villa is available to use. No flights available and not allowed to go into Menorca from Uk. We have Ben told to claim form our travel insurance which just seems completely wrong when no one is allow...

What I wish had happened

Villa plus should have honoured all bookings and given a refund for the Villa.

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Richard - Status: Approved

What happened

Told our villa was open for us to come despite travel bans and total lockdown in the uk and Spain, they therefore are refusing to give refund. initially said we’d get our money then at the end of the month changed there terms and conditions. Many customers started a Facebook refund page and peopl...

What I wish had happened

Given that they cancelled the holiday they should have given the option of money back or refund at customers choice. We would welcome cash refund we’d never use them again under any circumstance!

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P ashby - Status: Approved

What happened

Booked a villa only with villa plus to Menorca on 6th June had no contact from them even when I emailed them.Then finally got an email on the evening of 5th June. The email said the villa was available but due to uk restrictions I would be unlike to be able to go, but because the villa was available...

What I wish had happened

I would have liked them to have been honest and kept in touch so I knew what was going. I would have liked them to have offered refund as the villa clear wasn’t available to me due to both uk and Spanish restrictions

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