Villa Plus

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Recent not so great
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  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Anxious

Sad

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Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

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Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
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Furious

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Disgusted

1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

Let down

Disappointed

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1% Delay
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Furious

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Disgusted

0% Embarrassment
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Anxious

Disappointed

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0% Injury
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Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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K

K Harding - Status: Approved

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What happened

I booked villa only for Spain to arrive 6/6/20, we received no communication until the evening prior to departure where I received an email which told me the villa was accessible but due to restrictions it is unlikely you will be able to reach your villa and no refund will be made. We legally cannot...

What I wish had happened

Villa Plus to be honest - Villa not available due to restrictions and issue a refund. Take responsibility like other holiday companies and us not for customers’ to take the hit in this pandemic!

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K solvey - Status: Approved

What happened

Flights have been cancelled yet villa plus has said the villa that was booked is still available to go as the Algarve have lifted its restrictions. Yet I can’t get there. So won’t get a refund as only booked a villa. Fuming 😡

What I wish had happened

Should get a refund as the flights have been cancelled and can’t to get Portugal

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C Rees - Status: Approved

What happened

I booked a villa only holiday to Spain, due to arrive 30 May 2020. I did not receive any communication from VP prior to departure - the last email I received from them was 8 March 2020 when I paid the balance and they advised they’d send all travel documentation 10-14 days before departure. I did ...

What I wish had happened

Villa Plus originally stated on their website that villa only holidays would be refunded. We were asked not to contact them and I followed that advice. To receive an email stating my destination has now lifted restrictions (which is news to me!) coupled with the fact they then prevented me from usin...

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