Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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3% Other
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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
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Furious

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Disgusted

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Unsatisfied

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24% Customer Service
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Furious

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20% Communication
Feelings:

Furious

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Disgusted

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9% Fraud
Feelings:

Furious

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4% Rudeness
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Furious

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2% Other
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Furious

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2% Inconvenienced
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Furious

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2% Quality of product
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Furious

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1% Delivery
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Furious

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1% Discrimination
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Furious

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Anxious

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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Anxious

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0% Injury
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Let down

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Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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T Banks - Status: Approved

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What happened

Booked villa only holiday for a week commencing 11th June 2020. Our flights were cancelled and have had refund ( mid May). Villa Plus state that because the villa is still available for us ,that they are not liable to refund any monies . They were supposed to contact us 10/14 days before hols. with ...

What I wish had happened

Would expect a full refund and then we would consider rebooking next year.

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K

K Webster - Status: Approved

What happened

Had a holiday booked for 23rd May to Menorca. We paid in full as agreed by T&C’s before 28th February. We tried to contact them 3days before travel as they stated not to contact before even though when trying to contact weeks before it was 5 days before travel. 21mins on hold and it always cut out...

What I wish had happened

It would of been nice to have contact with a human and not an email that dismissed a refund even before we asked for one. They have ignored any contact and aren’t even willing to help.

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J Cassar - Status: Approved

What happened

In April and May, Villa Plus were promising refunds for all holidays through statements on their website, a day or two before we were meant to leave there was a change to their statement and almost a week after we should have left received an email stating there would be no refunds. In addition, und...

What I wish had happened

Lived up to their word and provided a cash refund

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