Villa Plus

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Recent not so great
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  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
Feelings:

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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
Feelings:

Furious

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2% Quality of product
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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Let down

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

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Anxious

2% Other
Feelings:

Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

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Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

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1% Delay
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Furious

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Anxious

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Disgusted

0% Embarrassment
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Anxious

Disappointed

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0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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F

F Hopes - Status: Approved

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What happened

We booked and paid in full for our villa-only holiday in Majorca, which was due to take place from 23rd May. We heard nothing from them until 2 weeks after our departure date, despite numerous attempts to contact them. They were also at that point specifically asking customers not to make contact be...

What I wish had happened

I would have liked Villa Plus to have had a clear and fair policy from the outset so even if communication was poor because of demand, we knew what was going to happen. Also I would have liked to have been offered the choice of voucher or refund automatically, as I believe I am entitled to.

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M V L Harrison - Status: Approved

What happened

I booked a villa for myself and my children without flights back in Feb of this year for a two week stay from the 13th June. I received an email from them on Monday basically saying as the villa was available to me and although they knew I wouldn’t be able to get there I as not entitled to a refun...

What I wish had happened

I would have liked some contact before five days from our departure date rather than a last minute email and I would have liked it to have offered me a full refund or the option to move it to next year. It’s impossible to move forward when they don’t answer anything.

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M

M Lione - Status: Approved

What happened

Have been refused a refund for a Villa only booking, despite advising them that uk government advice is essential travel only and there are no flights from the uk. They stated Portugal has lifted restrictions so Villa is available. They also appear to have changed the terms of the contract without m...

What I wish had happened

Better communication, much earlier. Not making a unilateral variation of contract. A full refund of the cost of the Villa

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