Villa Plus

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Recent not so great
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  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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3% Other
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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
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Furious

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20% Communication
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Furious

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9% Fraud
Feelings:

Furious

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4% Rudeness
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Furious

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2% Other
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Furious

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2% Inconvenienced
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Furious

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2% Quality of product
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Furious

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1% Delivery
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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Anxious

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0% Injury
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Let down

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Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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N

N smith - Status: Approved

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What happened

We booked villa only for Spain to arrive 28/5, we received no communication until June when an email told us the villa was accessible and no refund will be made. We legally cannot leave the U.K. not enter Spain so the villa was not accessible and we were sent no access details - we cannot use charge...

What I wish had happened

Communication has been horrendous. Considering no employees have been furloughed we didn’t even get an email until we would of been at the villa. Now the site says don’t call or contact us. We want our money back, for a service we could not access. A product we could not use due to no fault of o...

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L Cairns - Status: Approved

What happened

Refusing to refund villa only holiday in Tenerife (22nd - 29th May 2020). No contact at all from Villa Plus prior to the dates of booking, even though we had tried to contact by phone and email. Received email on the day we should have returned informing us we were not entitled to refund as it was b...

What I wish had happened

Villa Plus should have refunded in full us as they had been doing for others with villa only bookings in Tenerife. Lockdown has not ended in Tenerife, at the time of our booking it was only in Stage 1 of a 4 Stage easing of restrictions, so I dispute the fact that the villa was available.

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F

F Lane - Status: Approved

What happened

I booked a villa only deal with villa plus for a 2 week holiday in Menorca starting on the 15th of May & booked flights separately. Due to coronavirus I couldn't go on holiday as I wasn't allowed to fly out of the UK or fly into Spain. Villa plus advertised for weeks on their website & their social ...

What I wish had happened

Villa plus gave me a refund as they had previously advertised they would.

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