Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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Furious

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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Disgusted

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Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Sad

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20% Communication
Feelings:

Furious

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Disgusted

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Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

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Offended

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4% Rudeness
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Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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1% Delivery
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Furious

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1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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Anxious

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0% Injury
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Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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P Roberts - Status: Approved

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What happened

Booked a Spanish villa only holiday for 23rd May 2020. Had a phone call on 21 May confirming I would be receiving a cash refund. Told to wait 10 days for contact. 10 days come and go with nothing heard. After day 15 I messaged them through messenger and finally got a response saying I would receive ...

What I wish had happened

They stuck to their advisors word and their own words and refunded me.

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C

C Monk - Status: Approved

What happened

Booked a villa to Alcudia from the 30th May to 6th June back at the beginning of January. We booked Villa Only as have avios points to use with BA. BA cancelled the flight understandably and we looked to Villa Plus next. They stated explicitly to not contact them and they would contact us. We did no...

What I wish had happened

To be clear with guidance and issue refunds without argument. We had booked a service for which they are unable to provide therefore they should refund for that service.

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J Burford - Status: Approved

What happened

I have probably been more fortunate than others in that I have only lost my deposit of £875, but I am particularly annoyed as Villa Plus have constantly changed their T&Cs and stance on how they are responding to Covid situation. Originally I asked for a balance extension to the 17th June (my bala...

What I wish had happened

I would have liked Villa Plus to have extended my balance payment to the 17th June or until the holiday destination was 'back in business' or alternatively to have allowed me to book for next year

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