Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
Feelings:

Furious

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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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Furious

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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Let down

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Disgusted

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
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Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
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Furious

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1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

Let down

Disappointed

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1% Delay
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Furious

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0% Embarrassment
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Anxious

Disappointed

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0% Injury
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Let down

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Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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Sarah - Status: Approved

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What happened

Booked a villa in Menorca for 1/6/20. This was villa only. Our flights got cancelled so couldn’t get there. We tried phoning and emailing villa plus but just kept getting the answerphone asking people to not ring or email them but to check their website for updates. Firstly their website stated th...

What I wish had happened

We would of liked a courtesy phone call rather than email and would of been happy with an offer of voucher or switching to another date. However we weren’t offered anything. They are now saying if your insurance doesn’t pay out we will give you a voucher. But we don’t want a voucher now becaus...

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L

L Fosker - Status: Approved

What happened

Booked a villa only holiday with them in Oct 2019. Booked flights with Jet 2. Paid balance in full 17 Feb 2020. UK went into lockdown 23 March. Due to fly to villa 23 May for 2 weeks. Heard nothing from them until 29 May stating that as we were a "villa only" holiday we were not eligible for a r...

What I wish had happened

To have been contacted prior to our departure date offering a full refund or at least an alternative date for next year.

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D

D Wright - Status: Approved

What happened

We are due to go on holiday to Cyprus with Villa Plus on the 17th June (x6 people). The full costs have been fully paid for £3.3k. This was done a number of months ago 25/03 after contacting the VP customer service department by telephone and being encouraged to pay our final balance despite the Co...

What I wish had happened

Refund our full costs including the deposit

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