Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
Feelings:

Furious

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Sad

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24% Customer Service
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21% Communication
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Furious

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9% Fraud
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Furious

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Offended

3% Rudeness
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Furious

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3% Other
Feelings:

Furious

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2% Quality of product
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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

Offended

Anxious

2% Other
Feelings:

Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced
Feelings:

Furious

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Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
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Furious

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Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
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Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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R Peacock - Status: Approved

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What happened

Booked a Villa Only holiday, saw the confirmation of a refund but now have been told there will be no refund.

What I wish had happened

A simple refund as required by the CMA was all that was needed.

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Christina - Status: Approved

What happened

No refund for villa only booking to Majorca at the start of June despite no travel documents being received (or available via their online portal), nothing on the online portal with contact details of how to get them. I received an email the night before my holiday saying I would receive no refund a...

What I wish had happened

I would like to be offered a full refund, or if Villa Plus had offered vouchers from the start with villas available to book I simply would have re-booked with them for next year and remained a loyal customer. Now I can only get a voucher if travel insurance fails and quite frankly I don't trust the...

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J

J Robinson - Status: Approved

What happened

Booked a villa only holiday to Minorca from 25th May for one week in January, paid in full in February . During this pandemic we were advised not to contact them & they would be in contact with us. Easy Jet cancelled our flights so we were unable to fly. After we sent Villa plus an email we recei...

What I wish had happened

Would have liked to be able to talk to villa plus, but they wasn’t answering any calls or replying to any emails and would have liked a refund.

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